• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-08-2025 06:50 AM

HP Recommended
Product: HP Smart Tank 5101 All-in-One Printer
Operating System: macOS 10.15 Catalina

E3 error

Category:
1 REPLY 1

‎03-11-2025 10:58 AM

HP Recommended

@CartEzyk, Welcome to HP Support Community,

 

Thank you for posting your query about the E3 error you are facing with the printer. I’m here to help by guiding you through steps to resolve this issue

 

The E3 error indicates that the print carriage inside the printer has jammed or stalled. You may follow these steps:

 

Open the front door.

Make sure the printhead cover is properly closed and the print carriage is not obstructed.

  • CAUTION: Do not open the printhead cover.

Remove any jammed paper or other objects blocking the carriage.

Close the front door.

Press the Resume button to continue printing, or press the Cancel button.

If the problem persists, turn the printer off and on again.

 

You may refer this guide: HP Smart Tank Printers - Blinking lights and error codes | HP® Support

 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards,

Garp_Senchau
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.