How to correct event code 71.02.4A?

[davidsd71]

Hello Jay_G24.......I am having the same issue, Event Code 71.02.4A. I have a HP Office Jet Pro 8025. Can you please help. Thanks

[Saisrinivas06]

Check out one YouTube video on how you can center the cartridges..tge other steps will work only after that..i had a similar problem and i was able to center the cartridges and then called ho support center...they were kind enough t help get it fixed

[eRIxhoBByFix]

I have also done all steps with no result, how do I receive these instructions to reset the printer?

[Kumar0307]

@eRIxhoBByFix, Welcome to the HP Support Community! I’m here to help.

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Keep me posted.

[JBug2]

I have same problem. Also tried turning off and on according to directions and cleaned the passageway for the cartridge. 

[Kumar0307]

@JBug2

Kindly share the printer model for better assistance.

Keep me posted.

[Et34]

I am having the same error message.  Will you please also send those instructions to me?  Thank you. 

[Betty0610]

@Et34

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[Pamelarivera]

I need help with my printers

[Anand_Andy]

Hi @Pamelarivera,

Welcome to the HP Support Community

I understand you are facing an issue with your HP printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
• Could you please elaborate on the issue?
• Are you getting any error message on the printer?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!