How to correct event code 71.02.4A?

[bk927]

Again with the 71.02.4A issue!

HP officejet Pro 8028 All-in -one

1KR61A

Need link to factory reset default directions.

[Rainbow23]

@bk927

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Have a great day ahead!

[bk927]

Rainbow23, Thank you for your reply,

I was able to select the semi-full reset and enter English and US for country but during the print head alignment the system again threw a print system event code of 71.02.4a and unfortunately now I can't hide the Failure message to get back to the control  panel selections. I tried a full power off and unplug twice with same results.

Do you have any other suggestion that I could try. At this point the printer is useless so it can't get any worse!! 

BK927