Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-21-2024 05:07 PM

HP Recommended
Product: Laserjet 255dw

I am working on a networked HP laser printer that pauses the second I hit print on a Mac.  Another poster on another thread found an answer to his problem, but didn't explain how to do it, so i'm hoping someone else can help.  His answer was "The problem is the security certificate on the printer. You need to go to the printer's web page, and find the certificate. You'll probably find that it has expired. There is an option to create a new self-signed certificate. Do that, let it update, and the problem should go away."

 

Can anyone explain that in better detail?  Thanks!

Category:
1 REPLY 1

‎08-21-2024 05:40 PM

HP Recommended

In the embedded web server (enter the IP address in a browser address bar), go to network>advanced>certificates. I do not have that exact model sitting in front of me, but that is generally the location on  smaller HP machines. Refer to the user guide here https://h10032.www1.hp.com/ctg/Manual/c06434360.pdf

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.