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‎05-08-2020 09:39 AM - edited ‎05-08-2020 09:41 AM

HP Recommended
Product: HP Envy 7645

I am giving away my printer. I want to reset it to factory settings so that all my sent and received faxes are eliminated and none of my personal information is on it. How do I do this, please. Envy 7645 all in one

THANK YOU!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-08-2020 09:57 AM

HP Recommended

Hi,

 

Thank You for contacting HP.

 

If you want to reset the fax settings and other fax details like faxes sent and received then we need to perform a Restore Factory Defaults on the printer.

 

Note:- Restoring the Factory defaults removes the printer from network as well. You need to reconnect to the network.

 

Please perform the steps below :- 

On the printer home screen, select the Set Up Icon, > Then browse to Printer Maintenance > Then Browse to Restore Settings > Restore Factory Defaults > Click on Continue.

Let it complete.

 

Power off and Power on the printer. 

The printer will be defaulted to original settings now.

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

I´m an HP employee

View solution in original post

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2 REPLIES 2

‎05-08-2020 09:57 AM

HP Recommended

Hi,

 

Thank You for contacting HP.

 

If you want to reset the fax settings and other fax details like faxes sent and received then we need to perform a Restore Factory Defaults on the printer.

 

Note:- Restoring the Factory defaults removes the printer from network as well. You need to reconnect to the network.

 

Please perform the steps below :- 

On the printer home screen, select the Set Up Icon, > Then browse to Printer Maintenance > Then Browse to Restore Settings > Restore Factory Defaults > Click on Continue.

Let it complete.

 

Power off and Power on the printer. 

The printer will be defaulted to original settings now.

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

I´m an HP employee
Tags (1)
Was this reply helpful? Yes No

‎05-09-2020 09:01 AM

HP Recommended

Thank you so much for the accurate directions. Your help was greatly appreciated!!

Was this reply helpful? Yes No
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