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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP LaserJet Pro MFP M428dw

I have 2 identical printers (MFP M428dw). I use generic toners for both of them and it's been working great. I accidentally updated the firmware on one of them and now it refuses to print unless I buy HP branded toner, which I don't want to do. The printer that has firmware version 2149A works perfectly, but the printer that has been updated to 2208A blocks printing due to "Dynamic Security". I can't find the 2149A firmware anywhere. How do I proceed?

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