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‎06-17-2024 03:20 AM

HP Recommended
Product: HP ENVY 6032e All-in-One Printer

I would like to factory reset my envy 6032e as ALL lights are flashing and no other remedy is working.  Could anyone please advise? Thank you.

Category:
1 person had the same question
1 REPLY 1

‎06-19-2024 07:22 AM

HP Recommended

Hi @DeeKay1965,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

This looks like a hardware issue. However, 

 

Follow these steps:-

  1. Restoring the printer to factory defaults will remove all settings and functions previously set up on the printer.
  2. With the cartridge access door open, press and hold the Wi-Fi and Power buttons for at least three seconds.

Refer to page number 6 in this user guide for more assistance:-Click here

 

You may also refer to this document for further assistance. 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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