How to fix 0x61011beb

[xxxxx17]

How can i fix the error code 0x61011beb on my hp 7500a wide format printer?

[Nal_NR]

Hi @xxxxx17,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the error code 0x61011beb.

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[xxxxx17]

Hello Elohi_NR
After resetting the printer, it still had the same code and cannot setup completly 😞

[Nal_NR]

Hi @xxxxx17 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!