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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
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HP Pavilion 500-081ea Desktop PC

 0xc19a0035 error appears,  on and off procedure did  not fix the problem.  Do I need driver? 

the make of printer photo Smart Plus .  Head cartridge B210a. product  CN216B. INK Cartridge  364 

1 REPLY 1
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Hi @SHARSHAR5,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

The 0xc19a0035 error is typically associated with HP printers and is caused by a problem with the ink system. Here are some steps you can try to fix the error.

 

  1. Power off your printer and unplug it from the power source.
  2. Remove the ink cartridges from the printer.
  3. Use a clean, lint-free cloth to wipe the contacts of the ink cartridges and the printer.
  4. Reinstall the ink cartridges, making sure they are properly seated and secured.
  5. Plug in your printer and power it on.
  6. Wait for the printer to go through its initialization process and try to print a test page.

 

If the error persists, you can try the following additional steps.

 

  1. Reset the printer to its default settings by pressing and holding the "Cancel" button while turning the printer on.
  2. Perform a power reset by unplugging the printer from the power source and holding the power button down for 30 seconds before plugging it back in and turning it on.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

 

Raj_05
HP Support Community Moderator
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