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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Recommended
HP Recommended
There is a plastic strip that runs across the printer that is printed with a grid that is read by a sensor in the carriage to track movement. If that strip is dirty or damaged the sensor cannot read properly and blindly moves the printhead. Clean the strip with a damp lint free cloth. Water only, no chemicals. If it is disconnected you will need to reinstall it if it is not damaged. Typically a slot in the plastic goes over a hook. If the end is broken you may be able to create a new slot with duct tape.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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