How to fix scanner error 13

[Emcg1]

I am getting a message that says scanner error 13.  My printer has turned into a large, heavy paperweight.  I have unplugged and reset it, but the message keeps coming up.  There isn’t even a way to bypass it and get to other menus to try to down load new software.

[petergroft29]

Check if the customer is able to print.
Check with scanner error has the Flatbed scanner carriage movement is stopped/ scanner lamp not glowing.
Try performing Reset or NVRAM Initialization.
Print configuration page and capture Scan and copy usage.
If the issue persists arrange for onsite.

Regards,

Peter