How to install OJ 6962 so that it prints via a USB cable

[freebird4]

I am trying to install the OJ6962 so it prints via USB cable.  I attached the cable to the printer. The only option was to go back, not to proceed.  When I went back, again I am asked how to connect. So I am in a vicious circle  without a printer. The virtual agent could not help and gave me a link that does not work.  Can anyone please help me to install this printer via a USB cable?

[Raj1788 · Accepted solution]

@freebird4

Welcome to the HP Support Community

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print. 

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Note: Connect the USB cable only when prompted.

Then, Click on this link: https://support.hp.com/za-en/drivers/selfservice/swdetails/hp-officejet-6960-all-in-one-printer-seri... to download and install the HP OfficeJet 6960 All-in-One series Full Feature Software and Drivers.

Try to print.

Use this link: https://support.hp.com/za-en/product/hp-officejet-6960-all-in-one-printer-series/9514854/model/9514... to change the print settings.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)