How to link my wireless printer back to the internet

[Cresence]

I am trying to print labels from usps and this happy hp office jet 3830 wireless printer isn’t printing not behaving. It can’t find a ‘pro tee’ when I choose ‘print’. 
on the printer screen, ip: not connected. 
I assume that’s the internet 🛜?! 
where is it hiding?! Please. 
im a senior disabled in a wheelchair and im now whining 

[Raj_05]

Hi @Cresence,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Let's fix your HP OfficeJet 3830 wireless printer so it can reconnect to the internet and print those USPS labels. Here's a step-by-step guide.

Check Your Wi-Fi Connection

• Confirm Your Network Name (SSID): Make sure you know the name of your Wi-Fi network.
• Ensure Your Internet is Working: Check if other devices (like a phone or laptop) can connect to the internet.

Reconnect the Printer to Wi-Fi

On the Printer Screen:

1. Tap the Wireless Icon or go to Setup > Network Setup > Wireless Settings.
2. Choose Wireless Setup Wizard.
3. Follow the on-screen instructions to select your Wi-Fi network and enter the password.

If You Forgot Your Wi-Fi Password:

• Look for the password on your Wi-Fi router (it’s usually printed on a label).

Verify Printer's IP Address

• Once connected, the printer will display an IP Address on the screen (e.g., 192.168.x.x).
• If it says Not Connected, repeat Step 2 or ensure the Wi-Fi network is functioning.

Install or Update the Printer on Your Computer

For Windows:

1. Go to Settings > Devices > Printers & Scanners.
2. Remove the existing HP OfficeJet 3830 if listed.
3. Click Add a Printer and select your printer from the list.

For Mac:

1. Go to System Settings > Printers & Scanners.
2. Remove the printer if already added.
3. Click + to add a new printer and select your HP OfficeJet 3830.

Test Printing

• Open your USPS labels and click Print.
• Ensure the HP OfficeJet 3830 is selected as the printer.

[Raj_05]

If Problems Persist

• Restart Everything: Turn off the printer, router, and your computer. Wait for 1-2 minutes, then turn them back on.
• Reset the Printer:
  1. On the printer screen, go to Setup > Printer Maintenance > Restore Defaults.
  2. Reconfigure the Wi-Fi settings.

Mobile Option

• If you’re unable to fix the Wi-Fi, use the HP Smart App on your phone to print directly via Bluetooth or Wi-Fi Direct:
  1. Download the HP Smart App from the App Store or Google Play.
  2. Connect to the printer using the app and print your labels.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support