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‎05-29-2019 12:54 PM

HP Recommended
Product: HP Photosmart C4780
Operating System: Microsoft Windows 8.1 (64-bit)

My friend has an HP Photosmart C4780 printer. She can print with just the black ink cartridge installed, but when she tries to use the copier function, she can’t cancel the error message indicating that no color ink cartridge is installed. It says, "Print cartridge(s) missing or not detected." “OK” is not lit up so you can’t select it and cancel the error message to select the copy option. Can this printer make copies with only the black ink cartridge installed? Thanks for any suggestions.

2 REPLIES 2

‎05-29-2019 07:00 PM

HP Recommended

Sorry, no - you will need to have both color and black cartridges installed to copy on your Photosmart C4780 printer.  According to page 50 of the user guide here: 

 

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Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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‎06-01-2019 12:06 PM

HP Recommended

Bob, thanks! I really appreciate your help. - Rick

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