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‎09-09-2019 04:39 PM

HP Recommended
Product: HP Officejet 7612

the HP Officejet 7612 Printer has unopened in its original box for 3 years. Think I bought it on QVC, not sure. When I unboxed it there were not ink cartridges in the box, so I thought they were installed and would be a big problem because the ink would have dried out by now. I bought new cartridges, 932 and 933 for it and installed them. The printer screen has a red x and says "Use SETUP Cartridges". Do not have them, can't return the printer. Can it be overridden or can I purchase the setup cartriges?

1 REPLY 1

‎09-14-2019 03:18 AM

HP Recommended

Hi @Id9

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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