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HP Recommended

I have the same problem...has anyone got the answer to this delema??

3 REPLIES 3
HP Recommended

@Howieinri

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you want assistance in printing envelops. I would like to help you resolve this issue. 

 

Follow these steps to load envelopes in the input tray.

  1. Grasp the handle on the input tray, and then pull the tray toward you to open it. The Close Tray screen displays on the printer control panel with the message, 'A paper tray is open. Close the tray to continue. Touch  to view paper loading instructions.'

    Figure : Pull out the input tray

    Image: Pull out the input tray
  2. Touch the Play icon () on the bottom left corner of the touchscreen to watch a video on loading paper (optional).

  3. With the input tray pulled out, push in the photo tray as far as possible.

    Figure : Push in the photo tray

    Image: Push in the photo tray
  4. Remove any paper from the input tray that is different than the envelopes you want to load, and then slide out the paper width guides as far as possible.

    Figure : Slide out the paper width guides

    Image: Slide out the paper width guides
  5. Insert the envelopes into the center of the input tray with the envelope flap on the left and facing up. If the flap is on the short end of the envelope, insert the envelope into the center of the tray with the flap away from the printer and facing up.

    Figure : Example of how to load envelopes into the printer

    Image:  Example of how to load envelopes into the printer
  6. Push the envelopes toward the rear of the input tray until the envelopes stop, and then gently slide the paper width guides inward so that they lightly rest against the edges of the envelopes. Make sure that the envelopes are centered in the tray.

    Figure : Push in the envelopes

    Image: Push in the envelopes

       NOTE:

    Make sure that the stack of envelopes is not higher than the top edges of the paper width guides.

  7. Push the input tray into the printer until it locks into place.

    Figure : Push in the input tray

    Image: Push in the input tray
  8. The Have You Changed the Paper? screen displays. If you do not touch an option, the message fades after several seconds, and then the printer uses the last paper settings that were entered. Follow these steps to adjust the paper settings as needed.

    • If you did not change the envelope size or type, touch OK to return to the Home screen, or wait several seconds to allow the printer to automatically return to the Home screen.

    • If you did change the envelope size or type, touch Main Tray, touch Paper Size, and then touch your paper size. Touch Paper Type, and then touch your paper type. Touch Done, and then touch OK to return to the Home screen.

Then print envelops.

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hello! I've found the solution. If you've loaded Envelope #10 size in the main try and it still wont print using a Mac then do this. 

 

1. Load envelope

2. "Did you change paper" - select envelope #10

3. On your Mac device you'll see this Screen Shot 2018-11-30 at 4.46.31 PM.png

4. Select "Open in Preview" under the drop down menu. 

5. You'll get the same document but now in Preview. Now print it from there and youll get this:

Screen Shot 2018-11-30 at 4.56.25 PM.png

 

6. select "Envelope #10" from here. 

7. Print and enjoy!

 

Hope this helped!!!

HP Recommended

I noticed that I’m not able to see the pictures on a mobile device. So I’ll type the instructions over again. 

 

1. Load envelope to the main tray

2. “Did you change paper” - select envelope #10 & plain paper

3. On your Mac device, select file> print or Command > P. 

4. When the printing preview pops up, on the lower left hand side you’ll see a small square labeled PDF with a blue arrow next to it. Click the arrow. 

5. Select “Open in Preview” from the drop down menu. 

6. YOULL get the same document but now in Preview. Now print it from there using file> print or Command> P. 

7. From that pop up menus select Envelope #10 from the Paper Size drop down menu. 

8. Print and enjoy! 

 

Hope this helped!

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