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HP OfficeJet Pro 6978 (6970)
Microsoft Windows 10 (64-bit)

HP Office Jet Pro 6978 (6970) -Cannot print markup in color fonts

1 REPLY 1
HP Recommended

Hi @Arali1

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "cannot print color markup word documents" issue. 

 

1) Are you able to make color copies using the printer?

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

 

While you respond to that, here's what you need to change:

  1. In Word, click on "File" - "Options".
  2. Click on "Display" - Select the box which says "Print background colors and images".
  3. Click Ok to save the settings and then try to print.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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