How to remove TRAY APP BOX FROM SCREEN

[digcot65]

How can I remove all of the HP software from my PC and how can I stop Tray App box keep poping up I tried to download the software for the 3062 printer 5 times and was unsuccessful.In the end I returned the  printer

[Raj1788]

@digcot65

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

To provide an accurate resolution, I need a few more details: 

• Are you trying to install the printer via USB or the ethernet cabled network?

NOTE: If you're going to connect the printer via USB, then do not connect it initially. Begin the installation first and later there will be a prompt to connect the printer. That's when you may connect the printer.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/ca-en/drivers to download and install the driver.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:) 

[digcot65]

On the control panel I am unable to uninstall a program

[digcot65]

Thanks for the advice on how to remove TRAY APP.The problem is,I had thatmuch trouble trying to download the software after 5 or 6 tries I returned the printer to the seller.I would like to remove all of the HP sortware from my PC to give me a fresh start,but I am having problems doing this Len Cottam

[Raj1788]

@digcot65

Thanks for the reply,

Follow the steps to delete the driver at the root level:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[digcot65]

Hello , I have done as requested, but I still have Tray App box on the screen which I have had to move to far lower right ,to stop it being in the way

[Raj1788]

@digcot65

Thanks for the reply,

I have sent you a private message, for the further course of action that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[digcot65]

Thanks but I am unable to find the reply. I will be away until Tuesday so may not be able to read any message .Len

[DavidSMP]

@digcot65,

Thanks for the quick response. It is great to have you back. As @Raj1788 is out for the day, I am responding on his behalf. Please check all your messages once you are back and let us know how things pan out.

Thanks and have a blessed week ahead.