How to remove administrator password?

[youngshvac]

We got a new office printer; my coworker set up the actual printer, and I set up the login info, wireless; the software and user portions. I NEVER added a password or PIN. However, about 2 months after the set up, I noticed several features were locked that were not locked before. I tried logging in to the EWS using our IP address that starts with "10.1....." and I couldn't even login there. The login info I set up originally for the HP platforms is our email address and general password. However, when I try to log in using that same info on the EWS, it says the login info is wrong. I tried overriding on the printer itself, but it asked for a PIN. I never set up a PIN either! I have NO idea how or why the printer has set up its own password and PIN, but now it won't let me access any settings so I can't fax, scan to the computer, change the apps, etc...

I have reset the network settings, turned the printer off then on again, and done the hard reset by unplugging the cord from the printer, then wall, let it sit for 1 minute, then plugged it all back in. Didn't work. I tried that in addition to a network settings reset, that also didn't work. I have gone through 16 different HP forums, several pages of google search results, and an endless number of networking, printer, software, and technology blogs; there is not a single solution that works! I keep getting the message "Contact the person who set up your printer" but that's me! Like I said, I have no idea how or why it added its own secret PIN and adminstator privileges and password, but I'm finding that's a common problem with HP Printers so you'd think there would be a reliable solution to fix this ridiculous problem already but... no. Please help! 

[sandytechy20]

@youngshvac

Welcome to the HP Forums. I would be happy to help you with your HP OfficeJet Pro 8730 Printer. I understand that your printer is asking for password to change the settings and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well.

Perform a semi-full reset on the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely.

Regards,

[Anti_Genius]

We have HP PageWide Pro 477dw MFP and having the same issue, Unfortunately, I forget the settings password and unable to remove it after a full reset. Could you please help send me the instruction ASAP. 

Thanks, 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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