How to remove inkcartridges with power off

[Pareira]

How to remove inkcartridges with the power off

[KrazyToad]

@Pareira

Welcome to HP Community

I have gone through your Post and would like to help

Without powering ON the Printer you cannot remove the cartridges since the carriage will  not be accessible

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Pareira]

Thanks for the response, however, the power is on with an errorcode, so the printer is stuck but powered  on and is it then possible to remove the cartridges by manually move the cartridge holder?

[Pareira]

The errorcode is OX83C0002B, the printer is HP Envy4520

[KrazyToad]

Please try these steps

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

If needed try moving the carriage slowly and check if it budge

Also try updating the printer Firmware from this Link: https://ftp.hp.com/pub/softlib/software13/printers/en4520_1941a_win/EN4520_R1941A.exe

if the issue persists please contact HP Support in your Region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Pareira]

Thanks again, however, whatever I do, the printer comes back with the errorcode OX83C0002B and the cartridge carriage does not move and is blocked..Can't move it by hand

[KrazyToad · Accepted solution]

Since the issue persists and the carriage wont move, please contact HP Support in your Region for Service Options

Thank you