How to remove lock icons in printing preferences (just appeared after 4 years of perfect use)

[Clueless15]

I have reinstalled software, updated device driver, etc. 

[Dragon-Fur]

@Clueless15

Where are you seeing "locked" templates?

It might be the expected setup used with your printer software.

The following might be relevant to your software / printer; at this writing, the Full Feature Software is dated late 2015

Some (older) print software uses the "locked" template to indicate "standard" templates.

Depending on the printer and the printer software, it may be possible to select one of these standard templates, make changes to the setup, and save the adjusted settings under a new shortcut name for later use.

Example 1- Officejet Pro 8630

Printing Preferences shows "locked" templates available to use as-is, or for change-and-save under a new shortcut name.

Print_Preferences_Template_1 

Example 2 - Officejet Pro 8740

Some printer software has "done away" with the idea of visually "locked" templates, possibly to reduce confusion.  The setup / method is the same:  Choose a shortcut to use > use as-is -- or modify and save the settings under a new shortcut name.

8740_Printer_Assistant_Shortcuts_1  

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP Officejet 4635 e-All-in-One Printer

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[Clueless15]

Thank you so much Dragon -Fur for responding to my problem.  A friend came over and explained to me what you indicated about the "locked" templates.  I guess I had never noticed the lock icons before.  He thinks the problem is old/dried ink.  I will get new ink tomorrow and we will see.  Thanks again.

Clueless 15

[Dragon-Fur]

@Clueless15 

You are welcome.

You are not the only one to miss this - until something goes wrong, we all tend to "fly by" the details.  Smiling.

Good Luck.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.