How to reset Envy 5530 when it is stuck with copy or scan

[chitown_sailor]

Hi! My printer will print fine but will no longer scan or copy. Is there a "hard reset" somehow?

[senan6806]

@chitown_sailor

Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.

Most of the Scan/Copy issues can be resolved by a simple power reset, here is how to do it:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Plug the power cord back into the printer

5) Wait for the printer to turn on completely, then install the ink cartridges.

6) Try to Copy a document.

If the issue persists, lift the scanner lid slightly, and then press the Copy button check If the scanner light moves. 

Let me know how it goes!

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Have a great day!