How to resize on an HP Office Jet 6958

[enonlady]

I bought an HP OfficeJet 6958 from Costco a few months ago.  I have tried (unsuccessfuly) to resize various documents. I followed the directions but to no avail. Everytime I hit the resize button and press fit to page.  As soon as I go to copy the resize goes back to "actual" and will not resize. I have even tried custom button up to 150% and still get the same size as Im trying to copy. I am about ready to throw this thing away and try another printer. I do not understand what I am doing wrong. I would appreciate any help you can give me.

[Jeet_singh]

Hi @enonlady,

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you are trying to resize the copy on your Officejet printer. Let’s try the steps listed here:

Try to perform a power drain on the printer and check. Here are the steps:

·         With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

·         Remove USB cable, if present.

·         Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

·         Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

·         Turn on the printer and wait till warm-up period finishes and the printer is idle.

Once done, let's try these steps here to resize the setting while making a copy.

1. From the Home screen on the printer control panel, touch the Copy icon .

2. Swipe to the desired number of copies, or touch the keypad icon , then input a number.

3. Touch the Settings icon , then specify the desired advanced copy settings.

4. Screoll down to Resize: Select the size of the image of the photo or document that you want to copy. There are 3 settings, choose either fit to page or custom to enlarge your copies.

• Actual: Make a copy that is the same size as the original. The margins of the copied image might be clipped.

• Fit to page: Make a copy that is centered with a white border around the edges. The resized image is either enlarged or reduced to fit the size of the selected output paper.

  The 2-sided copy option does not work if the Fit to page option is selected.

• Custom: Increase the size of the image by selecting values greater than 100% or reduce the image size by selecting values less than 100%.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[enonlady]

Hello jeet, I tried (in vain) to do what you said to do. I followed your instructions to the T. It did not work. I have tried it several times thinking I may have missed a step. It did not work.  I have come to the conclusion that this printer does not resize. Even though it is new, I will have to get another one. The work I do requires resizing. Thanks for your help.

ladyofenon

[Jeet_singh]

Hi @enonlady,

Thank you for replying,

As I understand you have tried the steps suggested and still having the issue. I would personally suggest you contact our HP phone support so that they can remotely take control of your PC and help you check the settings. IF required to setup a service they would go ahead and setup a service.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,