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‎06-16-2023 09:07 AM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

HI- Officejet Pro 8610 All in One Printer,  I've done a "Semi-Full Reset" to printer twice and the following is still shown. Printer Failure and under that is There is a problem with the printer or ink system. Turn off printer, then on. If problem persists , contact hp.

Any suggestions in how to resolve this issue?

Category:
1 REPLY 1

‎06-18-2023 02:10 PM

HP Recommended

Hi @Camaro68,

 

Welcome to the HP Support Community. 

 

As you have already tried the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

 

I have sent you a private message with the required information to talk to HP Support. 

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Rainbow23 - HP Support.
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