• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-12-2018 04:59 PM

HP Recommended
Product: HP6962
Operating System: Microsoft Windows 7 (32-bit)

How can I change the scan resolution higher than 300dpi? It seems to me, this is the limit, as it is not possible to set it higher in the software. But when I read the printer specs, it says it can go as high as 1200 dpi optical with the scan feature. Can anyone help me, please.

3 REPLIES 3

‎02-12-2018 05:01 PM

HP Recommended

Only scanning from the glass.  Not the ADF.

Was this reply helpful? Yes No

‎02-14-2018 05:44 PM

HP Recommended

First of all, thank you for your reply. How will I change the settings to 1200dpi from the glass surface? There is no way that I can do it in the software. In the software it does not go higher than 300 ppi. I would be so thankful for step by step instructions.

Was this reply helpful? Yes No

‎02-14-2018 05:45 PM

HP Recommended

All done with your scanning software...

 

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended


For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Check all your settings and expand all tabs and all + signs to see all options.

 

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/

 

Let us know.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.