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‎02-16-2025 11:12 AM

HP Recommended

How to solve 0 rotating problem in HP Smart Tank 585 printer

Category:
1 person had the same question
1 REPLY 1

‎02-19-2025 09:16 AM

HP Recommended

Hi @Nabeel3724,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding error on your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

The "0 rotating" issue in the HP Smart Tank 585 printer usually happens due to a printer initialization error or carriage movement issue. Try these steps to fix it:

 

Hard Reset the Printer

  • Turn off the printer and unplug it from power.
  • Wait 5 minutes.
  • Plug it back in and turn it on.

 

Check for Paper Jams or Obstructions

  • Open the printer cover and check if the carriage (ink holder) is moving freely.
  • If it's stuck, gently move it left and right manually.
  • Remove any paper bits, dust, or obstacles inside.

Reinsert Ink Cartridges & Check Sensors

  • Open the ink compartment and remove all cartridges.
  • Clean the cartridge metal contacts with a lint-free cloth.
  • Reinsert them firmly and close the cover.

 

Update Printer Firmware

  • If your printer is connected to WiFi or a PC, update the firmware via the HP Smart App.
  • Download the latest firmware from the HP Support website.

Reset to Factory Settings

  • Press and hold the WiFi + Cancel buttons for 10-15 seconds.
  • Release them and wait for the printer to restart.

Let me know if this helped. 💙✨

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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