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‎07-14-2017 09:35 PM - edited ‎07-14-2017 09:41 PM

HP Recommended
Product: hpofficejetpro6960all-in-one
Operating System: Microsoft Windows 10 (64-bit)

How will I know when to change an ink cartridge? I only see an estimate on ink level but no messages to replace even though my pages are not printing correctly now.

4 people had the same question
1 REPLY 1

‎07-16-2017 08:02 AM

HP Recommended

@2017lifecoach

 

This is a great location to get assistance! I read your post and see that you are getting print quality issues on HP OfficeJet Pro 6960 Printer. I would like to help you resolve this issue. 

 

You should get Ink alert or low on ink message if the ink cartridge is depleted.

 

However:

 

Follow the below steps to fix the print quality issue.

  • Make sure you are using the appropriate paper for your print job.
  • Check the print settings.
  • Check the estimated ink levels.
  • Make sure the ink cartridges are properly vented and seated correctly.
  • Print a Print Quality Diagnostic Page.
  • Align the printhead.

Click here and refer the document to perform the above steps.

 

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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