Hp 1020 w printer

[Deepball]

Red lock sign is not getting unlocked to insert and refill the tank by rotating the jack. Any solution.

[A_Gayathri]

Hi @Deepball ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the red lock sign on your HP LaserJet Tank 1020w printer is not unlocking to allow you to insert or refill the toner tank, here are some steps you can try:

• Ensure Proper Orientation: Make sure you are following the correct procedure to unlock the toner tank. Typically, you need to rotate the lock in the direction indicated by the arrows or unlock symbol.
• Power Cycle the Printer: Turn off the printer and unplug it from the power source. Wait for a few minutes, then plug it back in and turn it on. Sometimes, resetting the printer can resolve mechanical lock issues.
• Check for Obstructions: Inspect the toner tank area for any obstructions or foreign objects that might be preventing the lock mechanism from turning.
• Use Correct Tools: Ensure you are using the correct tools or applying the right amount of force to rotate the lock. Sometimes, gently wiggling or jiggling the lock while trying to rotate it can help.
• Consult the User Manual: Refer to the printer's user manual for specific instructions on how to unlock and refill the toner tank. It may provide detailed diagrams or steps that can assist you.

Refer to this document:  HP LaserJet Tank 1020w Printer User manual

I hope this helps. 

Take care and have a good day.

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