Hp 2515 not working no power light but notification light is on

[didgejao]

Hi, i have a deskjet all in 1 printer (2515)...i was working fine last month...i was not able to use it for a couple of weeks because ther ink level was low...i tried to use it this week but it won't turn on...the power light is off but the orange notification light is on...also the 2 lights for the scan size is on...i don't know what to do..please help!

[Jeet_singh]

Hi @didgejao,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see you are experiencing issues with your printer.  I would like to assist.

Let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

I would then recommend this document on HP Deskjet Printers - Blinking Lights - Click here

For more details, please follow the steps suggested in the support document for - HP Inkjet Printers - Printer Does Not Turn On - Click here

If the issue persists, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for further assistance. I'll be more than happy to help.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[didgejao]

Hi Jeet_singh i have tried that just now but it still won't work..i would like to send you the picture of the printer when turned on..i have read online that there is a reset for the printer using combinations..i don't know if it works but i really would like to try..i just stopped working all of a sudden..

[Jeet_singh]

Hi @didgejao,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have tried to follow the steps suggested in the previous post and still having the issue with the printer. Just wanted to check if the light on the power button does it blink or is it steady green. What happens when you try to print from the printer?

Please go through the support document for Blinking Lights - Click here

If the issue persists, I would suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[didgejao]

When i plug in the printer, the power light does not turn on. However, the scale lights are on and the orange notification (!) light is also on.

[Jeet_singh]

Hi @didgejao,

Thank you for replying,

I appreciate your time and efforts,

This seems to be a printer hardware, I would suggest you contact our HP phone support for available service option. Please follow the link provided in the previous post to create a case number. 

Let me know if you need any further assistance, I'll be more than happy to help.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[Normanskidii]

Hi @didgejao,

We have the same issue. What solutions did you come up with ?  My HP2516 is working months ago and when I ran out of ink I didn't used them for months. Now I can see 2 green lights near the paper scale and an orange exclamation mark.  


- Normanskidii