Hp 2774 inkjet printer doesn't print in single cartridge mode

[Kumar1190]

I removed colour cartridge and tried to print in grey scale in single cartridge mode using hp smart app from desktop pc but it doesn't print and says need attention but when I switch off and on the printer it prints the document in queue

[Nal_NR · Accepted solution]

Hi @Kumar1190,

Welcome to the HP Support Community. 

I'd be happy to help you! 

It seems like the printer's firmware or software may not be handling the single-cartridge mode properly. Here are a few steps you can try to troubleshoot this issue:

1. Update Firmware and Software

• Ensure that your printer's firmware is up to date. You can check for firmware updates through the HP Smart app or the HP website.
• Make sure the HP Smart app and printer drivers on your desktop PC are up to date.

2. Check Printer Settings

• Open the HP Smart app on your desktop.
• Go to Settings or Printer Settings.
• Look for an option related to single-cartridge mode or grayscale printing and ensure it is enabled.

3. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes.
• Plug the printer back in and turn it on.
• Try printing again to see if the issue persists.

4. Reinstall Printer Drivers

• Uninstall the printer drivers from your desktop PC.
• Download and install the latest drivers for your HP 2774 Inkjet Printer from the HP support website.
• Restart your computer and try printing again.

Kindly check the next steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Kumar1190,

Please find the next steps below. 

5. Clear Print Queue

• Sometimes, clearing the print queue can resolve printing issues.
• Go to Devices and Printers on your desktop PC.
• Right-click on your HP 2774 Inkjet Printer and select See what's printing.
• Cancel all documents in the print queue.
• Try printing a new document in grayscale.

6. Use Different Print Software

• Try using another print software or application to see if the issue is specific to the HP Smart app.
• Print a test document using a different software (e.g., Word, PDF reader) in grayscale mode.

7. Check for Error Messages

• Pay attention to any error messages displayed on the printer's control panel or in the HP Smart app. They can provide more specific information about what is causing the issue.

If the issue persists after trying these steps, consider contacting HP phone support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.