Hp 3835 Scanning via ADF not scanning entire page

[novasoft]

This is a brand new printer.

I have downloaded the latest windows software (DJ3830_Full_WebPack_40.11.1124.exe) and installed it.

I have updated the printer's firmware from the printer's setting button.

The issue I face is that when I scan documents (A4 size) via the automatic document feeder using either the scan to file from the printer's interface or using the "HP scan" menu option from the  start menu>hp>hp 3830 series>hp scan, parts of the document are not scanned. At times the top and bottom of the page aren't scanned, and it's entirely random.

I have used the correct page size as well as the  "autodetect detect page" as well as "entire scan area" options instead of setting page size to A4, but no luck.

Scanning from the HP app on my phone works perfectly as does the copy feature from the copy option directly from the printer.

Flat bed scanning works fine from the PC, the app as well as the scan button on the printer.

As far as I can see this seems to be a software issue on the PC.

So how do I fix this?

Thanks

[sandytechy20]

@novasoft

Welcome to HP Forums.

Check the scanner bar functionality: Lift the scanner lid slightly, and then press the Copy button or icon to start a copy job. If the scanner light does not move or illuminate, the scanner mechanism requires servicing.

Did you make a copy from ADF and check if that comes fine?

Meanwhile:

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Reply with the requested information for more assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[novasoft]

Guess you read my original post in a hurry.

The flatbed scanner works fine, the issue is with ADF scanning.

Copying via adf is fine as I mentioned earlier

ADF Scanning via the android app works fine as well.

The issue is with ADF scanning via my computer

The power reset hasnt resolved the issue

[sandytechy20]

@novasoft

Update the printer firmware

Refer this HP document for the steps to update the firmware:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[novasoft]

@SandyTechy20  Please read my original post again. I have already mentioned that I have updated the firmware in my first post and that has not helped

[sandytechy20]

@novasoft

Download and run HP Print and Scan Doctor

Refer to these steps:- Click here

Let me know if that helps.

Cheers.

[novasoft]

@Sandytechy20

I have installed the HP print and scan doctor 5.1 and ran the diagnostic. All the parameters show a green check and that everything is OK.

However that has not solved the issue.

[sandytechy20]

@novasoft

This seems to be a hardware issue

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers