Hp 4155e printer code internal error code

[AL-59]

Hp 4155e prints one page out and then all lights and E coms on then goes offline tried reboot and ran diagnosis and got internal error code ? help pleas 

[Kuroi_Kenshi]

Hi @AL-59,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your HP 4155e printer showing an internal error code!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about a minute before plugging it back in and turning it on.

Check for Firmware Updates:

• Ensure the printer’s firmware is up-to-date. You can do this via the HP Smart App or through the printer’s settings menu, if available.

Reinstall Printer Drivers:

• Uninstall the printer drivers from your computer and reinstall the latest version from the HP Support website.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool to diagnose and automatically fix any issues.

Check Network Connection:

• Ensure that the printer is connected to your Wi-Fi network properly if it's a wireless printer.

Hard Reset:

• You may also perform a hard reset on the printer to restore factory settings. Refer to the printer manual for specific instructions.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,