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‎01-28-2020 09:54 AM

HP Recommended
Product: Hp inkjet 7810
Operating System: Microsoft Windows 10 (64-bit)

I have just bought a second hand HP 7810 Office Jet Pro.

It prints in colour perfectly but will not print in black.

There is plenty of ink and I have  cleaned the printheads several times to no avail.

Has anyone got any further ideas or do I just return it to the seller

1 person had the same question
3 REPLIES 3

‎01-30-2020 02:41 PM

HP Recommended

@stormingnorm Welcome to HP Community!

 

Please provide the correct model number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

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‎01-31-2020 09:13 AM

HP Recommended

Thank you for responding to my question.  I decide that the problem was too complicated to resolve so I returned the printer back to the vendor and bought a new one 

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‎01-31-2020 10:45 AM

HP Recommended

@stormingnorm

 

Apologies for the inconvenience. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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