Hp Deskjet 3832 wont turn on after bluescreen

[Ink_scanner]

My printer (hp deskjet 3832) stopped working, i've noticed a bluescreen and couldn't turn off the printer.

I've unplugged the printer from power and plugged back in. But the thing is that the printer does not turn on. I've tried serval other power cords but all i see is on the back a green light.

Any solution for this problem?

Thank you in advance.

[Hawks_Eye]

Hi @Ink_scanner 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the situation so clearly—it’s genuinely frustrating to see your HP DeskJet 3832 stuck in a non-responsive state after a blue screen, especially when you've already tried multiple power cords and resets. That green light on the back indicates the power supply is active, but the printer’s internal controller may be frozen or damaged.

Here’s a structured recovery path that may help restore functionality:

 

Step-by-Step Recovery for HP DeskJet 3832 Not Powering On

1. Perform a Full Power Drain

This clears residual charge and may reset the internal controller.

• Disconnect the power cord from both the printer and wall outlet.
• Press and hold the Power button on the printer for 60 seconds.
• Wait another minute before reconnecting the power cord directly to a wall outlet (avoid surge protectors).
• Try powering on the printer again.

 

2. Inspect for Internal Activity

• Open the cartridge access door and check if the carriage moves or any lights flash.
• Listen for startup sounds (fan, motor, carriage movement).
• If completely silent, the issue may be with the main board or display controller.

 

3. Try a Firmware Recovery (if screen briefly flashes)

• If the screen shows any signs of life, you can attempt a firmware update via USB:
  • Download the latest firmware from HP’s official page:
    HP DeskJet 3832 Firmware & Drivers
  • Connect the printer to a Windows PC via USB.
  • Run the firmware updater—even if the screen remains blank.

 

4. Check Power Supply Integrity

• The green light on the back confirms power delivery, but if the printer doesn’t respond:
  • Try a different wall outlet.
  • Confirm the power cord matches the printer’s voltage and amperage requirements.

 

If the Issue Persists

• The printer may have experienced a controller failure or firmware corruption.
• If the device is out of warranty and service options are limited, repair may not be cost-effective.

Let’s do everything possible to restore your printer without unnecessary expense.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Ink_scanner]

Dear Hawks_Eye,

Thank you for the reply with some steps, unfortunately the printer is not recognized by the computers i've tried it with.

I've also tried a laptop and some different cables for:

- Power to and from the printer to the different outlets.

- Printer USB cables from printer to computer and laptop.

Also tried the different steps on each machine in the hope the printer would have been picked up by one of the machines.

The warranty has passed a long time ago, so all i can do for now is check the inside of the printers boards circuits to see if there is any damage on these.

But i think the printer has left the place...

I will update if i find anything, but the hope is pretty much gone since the printer does not get seen by any machine that is connected to it. Also it does not show any signs of life other than the green power light on the back.

If you have any other advice of things to try that would be very welcome.

It may be time to seek the stores for a new printer to replace this one after a great service it has made since so far.

[Hawks_Eye]

@Ink_scanner 

Thank you for sharing such a thoughtful and detailed update. I’m truly sorry the printer has reached this point—it’s disheartening when a trusted device that’s served well over time suddenly becomes unresponsive, especially after a bluescreen event.

Given that the printer shows no signs of life beyond the rear power light and isn’t recognized by any connected machine, even with multiple cables and systems tested, it does sound like the internal controller or logic board may have failed. 

Your instincts are likely correct—it may be time to explore a replacement. You’ve clearly taken excellent care of the printer, and it’s served you well. 

If you’d like help selecting a new model with similar reliability and features, I’d be glad to assist. 

Let’s make sure your next printer continues the legacy of dependable service.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Cheers!

Hawks_Eye