Hp Envy 5055 Stuck in Bootup

[Jg9787]

I have an HP Envy 5055 printer and it's stuck on boot up. It won't go past 2 dots. I've tried unplugging and replugging it multiple times. Nothing has worked. 

[Jg9787]

I need help with resetting this printer

[sandytechy20]

@Jg9787

Welcome to HP support community.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Jg9787]

No, this did not work. It still freezes during boot up. I can't update firmware because my computer can't find the printer since it's frozen in boot up. 

[sandytechy20]

@Jg9787

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.