Hp Envy Photo 7155 stuck on startup screen

[sandyn52]

I have read all the previous troubleshooting tips provided, but nothing has worked.  It seems that there is something to do when all else fails, but that information is delivered in private messages, so I can't see it.  Does anyone know how to get past the frozen startup screen problem? 

[Garp_senchau]

@sandyn52, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Frustrated20733]

Thank you for the reply, but the printer is still stuck on the loading screen.  The reset didn't work--after plugging it back in, it just goes back to the loading screen and stops.  I am using a new computer with the printer, so the computer doesn't recognize the printer at all yet. Do you have any other ideas I could try? 

[Garp_senchau]

Hey @sandyn52,

Thank you for your response

We’ll need to perform a semi-full reset. However, since these steps are specific to your printer model, I'll send you detailed instructions via private message to ensure we don't risk causing any issues with the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Rgid]

Hello, @garp_senchau I am having the same issue as the original poster. I have tried all of the troubleshooting to restart but it is still stuck on the restart page. Could you please private message me the steps for the semi-full reset? I have the hp photo envy 7120

[Garp_senchau]

@Rgid, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To bypass this issue, we’ll need to perform a semi-full reset. However, since these steps are specific to your printer model, I'll send you detailed instructions via private message to ensure we don't risk causing any issues with the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,