Hp Envy cancelling jobs

[Sangey]

Hi...my HP envy used to work fine. I now press print on my laptop and the printer initially says printing and then promptly says cancelling...why???

[Elohi_NR]

Hi @Sangey,

Welcome to the HP Support Community. I'd like to help!

You might try to reset the printer by following the below steps

Reset the printer

Resetting power to the printer forces the printer to reset stored values in the firmware. A power reset can help when the printer is not accepting communication from the computer.

Make sure the printer is idle, not making any sounds, before continuing.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 15 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the rear of the printer.

If the printer does not turn on by itself, press the Power button () to turn it on.

Try printing again.

If the printer prints, you can stop troubleshooting.

Continue troubleshooting if the errors persist.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Elohi_NR]

Hi @Sangey

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!

[gesmithy]

I have a envy 6400 resetting does not work for me any other suggesions?

[Elohi_NR]

Hi @gesmithy,

Welcome to the HP Support Community. I'd like to help!

What seems to be the issue, could you elaborate more?

Are you getting any errors?

I would need a few more details to assist you better. 

I've sent you a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[gesmithy]

By the way i can print a test page but anything else . Comes up with  'print cancelled' message!!

[Elohi_NR]

Hi @gesmithy,

Thanks for your reply. Please help me with the exact serial number via private message to help you further.