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HP Ink Tank 319

HP Ink tank 319, Product number: Z6Z13A Serial number: [edit]
Error Message " Your Printer needs attention" when a print command is given, the printing goes smooth without any error except for the error message. Just before the warranty expired i had this problem and latter the printer stopped working for which the repair was done. They had changed the cable/ ribbon inside the printer. Now I'm afraid the same problem might occur in the future. Windows trouble shooting did not detect any issue, so had to do clean install of the drivers and updated the firmware as well, that too did not work, out of frustration did a complete OS reinstallation of my HP Laptop. still did not fix the issue. Is it a sign that the Cable/ Ribbon is going to fail in the future? Kindly assist me.printer warranty.pngprinter error.png

1 REPLY 1
HP Recommended

Hi @Yuipa,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To fix the error, the printer must be turned off and then on.

Press the printer power button to turn it off and wait for 10 seconds.

Press the power button again to turn it on.

 

If the above steps do not work, then the printer needs to be checked. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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