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‎03-09-2022 11:39 AM

HP Recommended
Product: HP ENVY 5020 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Hp Instant Ink Status: cannot print? Says visit hpinstantink.com website - no answer on there website when you go on to say why it cannot print

Category:
2 people had the same question
1 REPLY 1

‎03-10-2022 12:10 PM

HP Recommended

@Clarky100

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's remove and add web services:

 

To remove Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch (HP ePrint), and then touch (Web Services Settings). 2. Touch Remove Web Services.

 

To set up Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch ( Setup ). 2. Touch Web Services . 3. Touch Yes to accept the Web Services terms of setup. 4. The printer will automatically check updates and set up Web Services. 5. Touch OK when you see Web Services have been set up successfully. 6. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day!


I am an HP Employee

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