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‎03-23-2021 09:26 PM

HP Recommended

My Laser Jet Pro M15w will not power on. I am using the power cord that is made for the printer. I tried disconnecting it from the printer and also from the power outlet and then reconnecting in a working outlet and still nothing. It is relatively new, purchased in 2018 and barely used. Warranty is expired. Not sure what else I can do to fix it. Any help is greatly appreciated! 

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1 REPLY 1

‎03-27-2021 12:55 PM - edited ‎03-27-2021 01:02 PM

HP Recommended

@Noora1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.

This sounds like hardware related issue with the printer and in order to fix this issue,  your printer needs to be serviced.  
As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options. 
HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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