Hp Office Jet Pro 8139e printer

[Murphy57]

I have been a customer for close to 30 years, owning 3 other HP printers and 3 HP Laptops.  I purchased the printer to replace my HP Office Jet Pro 8620 which quit working after a few years of service. I purchased the printer for your customer service and received the new printer in the mail.   Since setting it up it keeps going off-line, and requires me to call tech support to fix.   After numerous call by my wife and I it still does not function.

Talking to your higher level support they want me to pay for a new printer so they can send it to me and give it back when I send the broken back.   I told her I'm done with the wat I being treated by hp and asked again for a cash refund.   Also, ask for an address/phone number for someone in upper management to talk to about this issue that been going on for months.  She said she was it, no others.      I hate this but I guess I'm going else where without some real help and answers.

[Sneha_01]

Hi @Murphy57,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the frustration and inconvenience you've experienced with your HP OfficeJet Pro 8139e printer. It's understandable that after being a loyal HP customer for nearly 30 years, encountering ongoing issues with a new printer would be incredibly disappointing.

It sounds like you've already invested significant time and effort into trying to resolve the problem through technical support, only to be met with unsatisfactory solutions.

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

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Take care and have a good day.

Rachel571

HP Support