Hp OfficeJet Pro 7720 cannot print thick paper

[Ratebamin]

I have problems printing on thicker harder paper, like album pages or even hard photo paper. It gives an error message of paper jam, it prints fine on the same size plain paper, but with A4 inkjet photo paper of 200 g/m2 it looks that it cannot pull the paper. I have tried resolving the paper jam issue according to all the instructions and nothing. 

[sandytechy20 · Accepted solution]

@Ratebamin

Welcome to HP support community.

This printer only supports 60 to 105 g/m² weight media.

Here are the specifications of the printer:-Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.