Hp OfficeJet Pro 8020 Series will connect to internet, but is not recognized by HP Print

[Tonyfig]

I also have an HP 8020 OfficeJet Pro series.  I am getting on the wireless network and all my computers can recognize the printer but the printer shows as offline.  I need help getting the printer to show online.

[Riddle_Decipher]

@Tonyfig Welcome to HP Community!

here's what you need to do:

Before starting, you will need the following:

• A functioning wireless network that includes a wireless router
• The name of your wireless network (also called an SSID)
• If you are using a wireless password, you will need to know either the WEP key or WPApassphrase.

Steps to make the wireless conversion

First make sure your computer is connected to your network.

If your printer is not currently connected to your computer, connect the USB cable between the computer and the printer.

Make sure your HP printer software is installed on your computer.

1. If your HP printer software is installed, use Windows XP, Windows Vista or Windows 7:

   Start -> Programs -> HP -> -> Printer Setup & Software.

   For Windows 8/8.1:

   • Launch the Printer Software from the Start screen (using the icon for your printer model) or from the tile named for your printer.
   • Select (click or touch) Utilities on the top of the Printer Software screen
   • Select Printer Setup & Software
   • Select Convert a USB connected printer to Wireless
2. Mac OS X: Open Finder and go to Applications -> HP -> Printer Setup & Software.
3. Select “Convert a USB connected printer to wireless” from Printer Setup & Software or from the Welcome Back screen from the CD.

Carefully follow the instructions on the software screens. If you see a software screen prompt instructing you to connect the USB cable and the cable is already connected, check the checkbox which says “the USB cable is already connected”, and then continue.

The software may be able to automatically retrieve your wireless settings, which includes your network name and wireless password. If the wireless settings cannot be retrieved, you will have to pick your network name from a list of detected networks in your area and manually input your wireless password.

At the end of the process you will be instructed to remove the USB cable.

Note: The printer can be connected by a USB cable to a computer and also be connected to a wireless network. Both USB and wireless connections can be active and used at the same time. At the end of the conversion process, you may be given the option to either keep or delete the USB printer driver. If you choose to keep it, you will have two printer icons with the printer’s model name in the computer’s printer folder. One icon will be the printer originally installed and used over the USB connection. The second icon was just installed and should be used when using the printer over the network connection.

Also, if you have issues with the router detection after you complete the above steps, please assign manual IP and Google DNS, using the below steps:

Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.

Type the IP address on your web browser to obtain the printer EWS page on your computer.

Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[5ilver5urfer]

Please download and run the diagnostic tool :- https://support.hp.com/hr-en/topic/printscandoctor

[Tonyfig]

My issue is not connecting the printer.  The printer has an internet connection.  Someone signed up for DirectPrint and now that is the only way to print to the printer.  If someone who is on the main wireless network the printer does not show as online.  If they log into the HP DirectPrint wireless they can print.  I want both to work.

[Riddle_Decipher]

@Tonyfig There's no such option to print via wifi-direct/ HP DirectPrint and Wireless network, by design its either that or this, it just doesn't function in any other way,

That said, let us know if you need anything else I could help you with.

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

[Tonyfig]

Thanks, I am not trying to be on both wireless networks at the same time.  I am just trying to get the printer to show online when I am on the main network and the printer is on the same network.  As it is now, the printer shows as offline on the main network and I need to move back and forth between networks to print.  That is what I am trying to eliminate.

Thanks for your help.

[5ilver5urfer]

Use Wireless Setup Wizard from the printer control panel to connect the printer to your wireless network.

1.From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup (Gear-like icon beside the wireless icon)  
 

2.Touch Network Setup, touch Wireless Settings, and then touch Wireless Setup Wizard.

The printer searches for wireless networks.

3.Touch the name of your network.

4.If the list does not contain your network name, touch Enter New Network Name, and then type your network name.

5.Type the network password, and then touch OK.