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‎10-20-2022 01:42 PM

HP Recommended
Product: HP PageWide Pro 477dw Multifunction Printer
Operating System: Microsoft Windows 10 (64-bit)

So...here's the story. I bought the printer off Amazon. It received little use before I moved. After getting settled in my new house I finally got my office setup. After printing some contracts, I finally ran out of the starter ink cartridges that came with the printer. I purchased new cartridges but after installing them I was given an error that they're not compatible. I was told the error is due to the printer being configured for South America. I was told to call the support number and they can remotely re-configure the printer to accept the 972X cartridge. When I called support they've offered ZERO help other than telling me to take it to an authorized service center - the nearest one to me is 200+ miles away! I've now spent hundreds of dollars for the ability to print 50 sheets of paper. HELP!!!

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1 person had the same question
2 REPLIES 2

‎10-20-2022 02:40 PM

HP Recommended

I have escalated your post to the moderators, asking them to have an agent from HP reach out to you regarding regionalization settings on your printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-23-2022 11:17 AM

HP Recommended

Thank you!

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