Hp dj plus 4100 will print ailment page but alignment is failing!

[GV72]

Hp DJ PLUS 4100 series PCL-3

[Nal_NR]

Hi @GV72,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with alignment.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Perform an alignment

• Align the printheads or cartridges in your printer when you replace them, to improve print quality, or to clear an alignment error.
• Make sure paper is loaded in the input tray.
• Open the HP Smart app, and then click the printer image.
• Click Print Quality Tools, and then select Align or Align Printheads.
• If prompted by the software or printer control panel to scan the Alignment Page, follow the instructions on the page to complete the alignment.
• If the alignment issue persists, continue with the steps and perform an alignment after each one.

Check your ink cartridges

• Incorrectly installed ink cartridges or low ink levels can result in poor print quality or errors.
• Check ink levels.
• From the printer control panel: Look for an ink drop, a cartridge icon, or an Ink Levels menu.
• From the HP Smart app: Open the HP Smart app. Estimated ink levels display on the Home screen.
• Ink Tank, Smart Tank, DeskJet GT printers: Look at the ink tank windows on the printer. Most printers with ink tanks have a minimum fill line.
• Open the ink cartridge access door, and then wait for the carraige to stop moving.
• Remove each cartridge from the printer. Make sure to hold each cartridge by the sides.
• Remove any protective tape that might be on the cartridges.
• CAUTION:
• Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, an ink system failure, and a failed electrical connection.
• Check for and remove any obstructions around the printer carriage.
• Replace any cartridges that are low or out of ink. If you have an ink tank printer, make sure each ink tank is filled to the minimum fill line.
• Reinstall the cartridges into their correct slots, and then make sure they are firmly seated.
• Close the ink cartridge access door.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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