Hp envy 4507 not printing on brown card

[Jody10]

I'm having trouble printing onto brown cardstock. The image prints fine on paper and makes all the right noises as the card is going through the printer but no image is printed. Please help

[sandytechy20]

@Jody10

Welcome to HP support community.

What is the size of the card which you are trying to print?

These are the card sizes which this printer supports:

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Jody10]

Thank you for your response,

I am using A4 size card but its 360gsm and after downloading the user manual for the printer I did notice the recommendation for 180gsm for professional print outs. Is this the thickest cardstock my printer can take? 

Can you please advise the thickest cardstock I can use in my printer that will successfully print.

Many thanks

[asmita6658 · Accepted solution]

@Jody10

Supported card size is 200 gms (110 lb index max).

[Jody10]

Thank you so much for your help 😊

[sandytechy20]

@Jody10

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.