Hp envy 5030 seems to be missing a printer roller

[Joshb27]

So basically whenever I try to print double sided. It gets all screwed up in the pull back to flip the image. I've inspected the printer and it always creases and jams from the right hand corner. It's missing a tiny roll bar hence the creasing. Theres no way it could've came out without being forcefully removed so I assume it was missing from factory. It's still in warranty. First time I've tried to print double sided. Image is at the following link.https://photos.app.goo.gl/oU1bmi4S3yHND7Lq8

[Dragon-Fur]

@Joshb27 

If you believe the printer is missing hardware (and it might be true - this is not my area of expertise), 

And / Or the printer has a hardware issue (related or not to the missing bits),

And because the printer is in warranty,

Contact HP Technical Support > open a case, explain what is happening and ask for help.

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[Joshb27]

Thanks for the help. That link you provided doesnt give any way to open a case. His support section of their site is terrible. I cant open a case. The chat bot doesnt understand my issue. There is no support email. How on earth do you get through to these people???

[Dragon-Fur]

@Joshb27 

You are welcome.

You are correct - HP Support does not provide email to open a case / contact Support.

I believe that in the case of the UK division, UK Support perhaps still accepts phone contact without first having gone through the website.  ?

Contact Phone: Contact HP UK – Phone Assist

OR

Online Support ...

The support page appears similar to that of the USA.

Select your region here:

HP World-Wide Support

Opens the website here:

UK HP Support Homepage

Click "Printer"

Enter the serial number (Please do NOT post that information on our public community.)

Unfortunately, I cannot continue for you from there.

OR

If available, try HP on Facebook

If you cannot open a case and cannot contact HP Support, we can submit a request.  Response is at the discretion of the Community Moderators and of HP Support. 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.