Hp envy 5055 printing quality issues

[Oldspokesy]

My house envy is barely a month old, and was printing great out the gate. However shortlyshortl replacing the black ink text began printing garbled. I assumed it was due to the color ink being low so I replaced that cartridge and realigned everything only to have the alignment page print just as garbled. At first it was only text, images printed perfectly fine. I did everything I could think of from running a cleaning , Manuel cleaning, hard resets, and reinstalled drivers. All the tests proved by HP say there's nothing wrong. I have never had an issue like this with a printer before. If I can't find a solution I'll have to return it and just shell out for ink to my old Pixima.

[Jeet_singh]

@Oldspokesy,

Welcome to HP Support Community,

Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

   A Print Quality Diagnostic report prints.

Evaluate the report for any defects. 

• If there are defects found, try the steps mentioned in this document. 
• If there are no defects, try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

Step 2- Let's uninstall the printer from the root level and then reinstall it.

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here (Please select the correct version of Windows before downloading and installing the printer software).
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

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