Hp envy 6234 error code and cardrigde error

[marcvane86]

Hi, my envy 6234 has 2 problems at the moment. 

Started with error code 0xb8675646

Rebooting helps for a short time but everytime my wife and i try to print from android 12 samsung s10e phones the error comes arround. 

Then the error was gone and started the problem that there is a cartridge error with the black one. Inserting it couple of times cleaned it but wont work. I have a instant ink subsribtion but it states i wont get a new one till the error is solved. Its not even half empty but dont use the printer that often so cartridges are older.

Anyone know a sollution for the error code and/or knows a way to get a new replacemend black cartridge from instant ink subsribtion?

Thanks for the trouble.

Printer HP Envy Photo 6234

Instant ink subsribtion and cartridges active

[Anand_Andy]

Hi @marcvane86,

Welcome to the HP Support Community

I understand you are getting an error code 0xb8675646 on your HP ENVY Photo 6234 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Please try the below steps:

Step 1: Power Drain

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Step 2: Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

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