Hp envy 6400

[Lilahsrn]

My printer sucks.  It doesn’t have a screen, just vague buttons that don’t really help me solve my problems.  The other day I printed 3 pictures and a letter.  When trying to print the 4th picture, the printer ignored me and has done so ever since.  I’ve tried unplugging, restarting, etc.  It has paper and ink.  Why did I get 4 things to print back to back and now the 5th item won’t print.  I haven’t been able to call support bc they’re closed by the time I get home and able to call.  This is BY FAR the worst printer I’ve ever had.  Not user friendly at ALL.  Please help!

[Raj_05]

Hi @Lilahsrn,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the frustrating experience with your HP Envy 6400 printer. Let's try a few troubleshooting steps to get it working again.

Check for Print Queue Issues

Open the Print Queue:

• On Windows: Go to Control Panel > Devices and Printers, right-click your printer, and select See what's printing.
• On Mac: Go to System Preferences > Printers & Scanners, select your printer, and click Open Print Queue.

Clear the Print Queue: Cancel all documents in the print queue.

Reset the Printer

1. Power Off: Turn off the printer and unplug it from the power source.
2. Wait: Leave it unplugged for at least 60 seconds.
3. Plug In and Power On: Plug the printer back in and turn it on.

Reinstall Printer Drivers

Uninstall Printer:

• On Windows: Go to Control Panel > Devices and Printers, right-click your printer, and select Remove device.
• On Mac: Go to System Preferences > Printers & Scanners, select your printer, and click the - button to remove it.

Download and Install the Latest Drivers: Visit the HP Support website and download the latest drivers for your printer model.

Update Firmware

1. Check for Firmware Updates: Go to the HP Support website and check if there's a firmware update for your printer model. Follow the instructions to update the firmware.

Use HP Print and Scan Doctor (Windows only)

1. Download and Run HP Print and Scan Doctor: HP Print and Scan Doctor is a free tool to diagnose and resolve printing issues.

Check Network Connection

1. Ensure Stable Connection: Make sure your printer is connected to your Wi-Fi network properly. Restart your router if needed.
2. Re-add Printer: Sometimes removing and re-adding the printer on your device can help re-establish the connection.

[Raj_05]

Try Different Print Methods

1. Print from Another Device: Try printing from another device (computer, phone, or tablet) to see if the issue persists.
2. Use HP Smart App: Download the HP Smart app on your phone or tablet and try printing through the app. It can sometimes bypass issues that occur when printing from a computer.

Hard Reset

1. Factory Reset: Some HP printers can be reset to factory settings. Check your printer’s manual or HP's website for instructions on how to perform a factory reset.

Check for Error Messages

1. Printer Lights: Look for any blinking lights or error messages on the printer. Refer to your printer's manual to interpret these signals.

I hope these steps help resolve your printing issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support